A brilliant example of how to handle negative feedback on facebook

I am doing a load of research into handling and managing negative comments, as this is an issue many of the larger , more conservative organisations have an issue with.

I came across this really fantastic post, now it won’t suit everyone, but I think a sense of humour is always a winning formula…

A facebook user posted a very funny rant on Bodyforms Facebook page in October last year, (Bodyform make feminine hygiene products) and the outburst got a fantastic video response from Bodyform.Bodyform

About Helen Tonetti

Internet and Marketing fantatic. We help you develop and implement Social Media into your marketing activity. Done in stages we develop a clear strategy for you, build the accounts, add content and followers, before training your team to take over and manage the process. Marketing Director of Video Expression, we develop on-line marketing and sales video channels that get results.

Posted on January 24, 2013, in A mix of articles and tagged , . Bookmark the permalink. Leave a comment.

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