A brilliant example of how to handle negative feedback on facebook
I am doing a load of research into handling and managing negative comments, as this is an issue many of the larger , more conservative organisations have an issue with.
I came across this really fantastic post, now it won’t suit everyone, but I think a sense of humour is always a winning formula…
Posted on January 24, 2013, in A mix of articles and tagged facebook, how to manage negative comments or customer complaints. Bookmark the permalink. Leave a comment.